All orders are printed on demand. In most cases, the production of ordered items occurs within 2-5 business days of the order being placed.

Orders shipped outside the UK and EU/EEA, i.e USA, Canada, Australia may take up to 10 days.

Every product sold is “made to order,” which means it is specifically manufactured just for you only after you have placed your order. Accordingly, we do not accept refunds, returns or exchanges for orders. We are also unable to make any changes or cancellations to orders after 24 hours from the moment the order is placed. If you believe you have made a mistake with your order, please contact us immediately at support@vanessasau.com

On rare occasions, one or more products in an order may be damaged while in transit in possession of our shipping partners. If one or more of your product(s) arrives damaged, please send detailed, clearly visible photos of the damage including images of the packaging to support@vanessasau.com

If the damage to the product(s) is significant, we may choose to repair or replace the damaged item(s) following a review of the photos you have submitted. If you would like to request a review of damaged product(s), please keep in mind the following guidelines:

The photos of the damaged areas of the product(s) must be clear and submitted in .jpeg or .png format.

The photos of the damage must be received within 72 hours of the indicated delivery date of the order.

The photos of the damage must be taken immediately after the product(s) is received, and the product(s) must not have been used or installed before the photos are taken.

If a replacement product is necessary, it will be subject to our current manufacturing capacity, inventory, availability, and shipping times.

We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please do not hesitate to contact us.